The website of Ozhan agency Kish operates according to the laws of the Islamic Republic of Iran, the laws related to Internet crimes and the set of rules and regulations of electronic commerce.
The content and services produced on this website are only for use on the Ozhan agency Kish site. Any misuse of information, texts, photos, maps, plans, logos, etc. by natural and legal persons on this website will be prosecuted. The use of the website content on the Internet will be allowed only by mentioning the name, web address and linking to the site of Ojan Gesht Kish. Also, it is possible to publish the content in paper media only with written permission from the site officials.
The user must enter any changes in his personal information on the Ozhan agency Kish site. Passengers will not be accepted if their personal information is inconsistent with the details of the ticket, voucher or ID card. Also, the Ozhan agency Kish website will not be responsible for the consequences caused by the inaccuracy of the passenger's personal information.
Ozhan agency Kish website will not be responsible for any delay, acceleration or cancellation of the flight.
Terms of registration and membership on the site
Users can register for free on the website of Ozhan agency Kish. The user must enter his information correctly during registration, otherwise the user will be responsible for incomplete and incorrect information.
Passengers must correctly enter basic information such as name and surname, flight route, flight time, and travel date when registering and booking a ticket. Otherwise, it will not be possible to correct the information after purchasing the ticket, and the passenger must cancel and purchase the ticket again to correct the information.
The personal information of the users on the Ojan Gosht Kish site will be completely confidential. The privacy of users will be protected and the user must refrain from any participation and assistance in hacking any kind of information.
All user orders, services and support are done through username and password, and the customer will be responsible for maintaining user information.
The responsibility of maintaining all documents, including passports, identification cards, jewelry and valuables, mobile phones, wallets, luggage and other accessories, is the responsibility of the passenger, and in case of loss and similar incidents in hotels and accommodation, no It is not responsible for the Ozhan agency Kish complex.
Hotel and ticket reservation cancellation rules
To view the ticket and hotel voucher, the payment receipt must be confirmed by the bank, otherwise the desired flight or hotel reservation will not be made in the user account.
When there are system problems, security reasons, simultaneous booking with other people, and mistakes made by the booking agent and the reservation staff, all finalized reservations will be canceled and the reservation amount will be returned to the passenger.
If there is a problem with the payment and reservation systems of the hotels when paying for the ticket, travel insurance and hotel watcher, Ozhan agency Kish will not bear any responsibility. Of course, if an amount has been deducted from the user's account, Ozhan agency Kish will be obliged to refund the amount.
If the passenger visa is not issued or its confirmation is left unanswered, the ticket will be canceled and no refund will be made from the company.
After the ticket is issued, your purchase is confirmed and you can print an electronic ticket in the purchase follow-up menu (in the user profile section). Also, the serial number of the ticket will be emailed to the passenger.
Rules and regulations for booking and buying plane tickets
Buying tickets through the website of Ozhan agency Kish includes the rules and regulations of electronic commerce and any violation is subject to legal prosecution. Also, after buying online, the buyer must be fully aware of all the rules and regulations of buying tickets.
According to the rules and regulations of the aviation organization, the responsibility for the cancellation, delay or acceleration of the flight will be the responsibility of the airline company, and Ozhan agency Kish will not be responsible in this case.
When registering and booking a ticket, passengers must correctly enter the main information such as name and surname, flight route, flight time, and travel date. Otherwise, it will not be possible to correct the information after purchasing the ticket, and the passenger must cancel and purchase the ticket again to correct the information.
Flight changes and finalization of orders will be notified to passengers via SMS and email. For this reason, it is mandatory to enter a valid phone number and email, otherwise the passenger will be responsible for not receiving the messages.
The purchased ticket belongs only to the passenger whose details are entered in the system and cannot be transferred to another. Passengers should note that if the passenger's personal information does not match with the ID card and ticket, the passenger will not be accepted at the airport.
According to the country's aviation laws, the age range of a baby is between 10 days and 2 years, and a child is between 2 and 12 years, and people over 12 years old are considered adults. The ticket buyer must purchase tickets according to the rules. If the age group and date of birth are entered incorrectly, the passenger will not be able to board the plane.
The price of plane tickets for infant, child and adult passengers will be different in system tickets (tickets that are subject to civil aviation laws and their rates are sold as floats), but in charter tickets (tickets whose rates are determined by the chartering agency) and its refund is not subject to the rules of the Civil Aviation Organization), the price of a child's ticket is not different from that of an adult.
It is not possible to issue a ticket for a child alone, and if the age category of the passenger is registered in the system as an infant, a separate seat will not be considered for him.
If the passenger has booked or bought a ticket from other travel companies and also booked a ticket from the Ozhan agency Kish website, if the reservation is repeated, the website will not bear any responsibility and the cancellation of the reservation or ticket will be done by the airline. And the passenger is responsible for it.
The information entered on the site, including duties and taxes, service fee, flight seats, catering and all the facilities and explanations that are displayed, have been received directly from the relevant airline system and displayed on the site, for this reason all the responsibilities The airline will be responsible for the information.
Passengers must be at the airport 2 hours before departure for domestic flights and 4 hours before departure for international flights.
If the customer makes a ticket reservation but does not register the ticket issuance request on the site after the end of the ticket issuance time limit, the reservation will be canceled and they will have to re-book and issue the ticket at a new price.
When going to the airport, the ticket printout or the serial number of the ticket must be with the passenger. It is also necessary to carry identification documents such as national identity card, passport (for foreign flights) and visa (if needed) to issue a flight card.
Having a medical license to admit pregnant women, people with cardiovascular diseases, respiratory diseases, epilepsy, severe anemia, uncontrolled diabetes mellitus, those undergoing dialysis or those using drugs that weaken the immune system, and any disease that causes If it is prohibited to travel by air, it is necessary to present it when boarding the plane.
To request special services (wheelchair, oxygen mask and lift) for passengers with different general conditions, it should be done in coordination with the agency.
If the passenger wants to buy tickets for two consecutive flights, there must be at least 3 hours between the arrival of the first flight and the departure of the second flight. Otherwise, the responsibility of keeping the passenger from the second flight will be on the responsibility of the passenger.
Charter rules
Changes in charter flights are more than in system flights, and there is a one percent chance that the purchased ticket will not be usable. If a replacement ticket is purchased, the ticket fee will be refunded by the charterer.
If the charter flight is canceled and the agency does not receive a replacement ticket, the ticket amount will be fully refunded.
The price of a charter ticket for children between 2 and 12 years old does not differ from the price of an adult ticket
