Domestic hotel terms and conditions
After booking the hotel and receiving the receipt; Ozhan agency Kish undertakes that the hotel is reserved for the traveler on that date, but is not responsible for the quality of the services provided by the hotel.
The hotel check-in and check-out times are listed in the hotel reservation section. In case of not paying attention to the schedule, the passenger will be responsible for it.
Hotel cancellation conditions and the amount of cancellation penalty are different for each hotel, and when booking a hotel, the traveler must read its conditions.
The cost of using the facilities that are not included in the contract is the responsibility of the traveler, and if the traveler uses them, he will settle the cost directly with the hotel. These facilities can include things like internet, swimming pool, jacuzzi, sauna, drinks and food inside the hotel area or mini bar in the room.
By booking a hotel from Ozhan agency Kish, the passenger's reservation information is sent to the hotel, and after the final confirmation of the hotel, the watcher is sent to the passenger.
Booking a hotel from the Ozhan agency Kish website only includes the hotel reservation (watcher receipt) and does not include hotel facilities such as room quality, restaurant service, food price, transfer, parking, swimming pool, sauna, etc. Therefore, this company will not be responsible for this.
If the passenger causes any damage during his stay in the hotel, the responsibility for it will be on the passenger and all damages will be received from the passenger.
If the traveler has a special request from the hotel at the time of making the reservation, Ozhan agency Kish will raise this request with the hotel, but the hotel is responsible for fulfilling it.
The passenger's check-in time at the hotel is usually 14:00 and the check-out time is 12:00 noon. If the guest intends to leave the hotel earlier than the registered time, the amount for not using the room will not be returned to the guest.
If the passenger intends to check-in his room earlier or later than the check-out time, he must use the half-charge of check-in or check-out, which will be treated according to the hotel's rules.
Hotel reservation conditions are different for adults and children. The traveler must pay attention to the age requirements of the hotel reservation for children when shopping for his child. Otherwise, the hotel may prevent the number of people from entering more than the capacity during the reception.
During the purchase and payment of the hotel, the capacity of the selected hotel may be completed. If this happens after the payment has been made by the traveler, the amount will be automatically returned to the traveler's account and he can book another hotel again. Therefore, deducting the amount from the account is not for the purpose of receiving the hotel voucher, and in case of canceling the purchase, the amount will be returned to the same account through which the purchase was made.
If the hotel refuses to accept the guest despite having a valid watcher, the passenger should contact the support of Ozhan agency Kish to solve the problem as soon as possible. In case the desired hotel does not accept the passenger, Ozhan agency Kish offers a hotel with the same star as the previous hotel and replaces it. If the passenger does not want to change the hotel, the fee received for that reservation will be returned to the passenger.
The reservation of the rooms displayed with the name "Registration of reservation request" is only a request, and if the hotel approves, the possibility of buying and paying for it will be activated. Otherwise, requesting this room does not mean a definite reservation.
The information contained in the Ozhan agency Kish website regarding hotel information has been prepared by the same hotel or its suppliers and presented to Ozhan agency Kish, this information includes and is not limited to the location, facilities and services of the rooms, maps and pictures of the hotels. Prices have been updated. Ozhan agency Kish will do its best to provide the correct information, but will not be responsible for the accuracy of the information provided by the hotels or suppliers. For more information, the passenger can contact the support number.
Information about hotels is produced by the hotel. This information includes star, price, room availability, cancellation rules, room capacity, and the hotel is responsible for its correctness.
In a few cases, according to the specific conditions of the hotels, if the capacity is limited by the respective hotel, if the hotel wishes, the introduction rate will be replaced or the money will be refunded to your account.
Hotel cancellation rules
Passengers who cancel their trip should inform the Ozhan agency Kish reservation support as soon as possible to cancel their reservation.
If the passenger cancels the reservation, the refund of the reservation fee is possible only to the card number through which the payment was made.
Considering that there is no common law for the amount and cost of hotel cancellations and these laws are different between hotels and cities in different days of the year, it is the responsibility of the hotel to determine the amount and percentage of the cancellation of the reservation, and Ozhan agency Kish has no role in determining the cancellation amount.
Changing the reservation date is done according to the terms and conditions of the hotel and if possible.
The possibility of cancellation and the amount of cancellation penalty will be different depending on the time and hotel booked. The traveler is obliged to check the cancellation and reservation conditions of each hotel on a case-by-case basis and accept the related conditions.
Reservations during the peak days of the year, such as Nowruz, are not canceled in most cases, and no amount will be returned to the passenger.
