Terms and conditions related to foreign hotels
Considering that after the reservation and final purchase of the hotel, it is not possible to modify or change the passenger's profile, and to modify the entered information, the hotel reservation must be canceled and rebooked; Therefore, it is recommended that the specifications and information be entered accurately and correctly. If there is a discrepancy between the passenger's information in the passport and the hotel watcher, the passenger will not be accepted.
Due to the corona situation in some destination countries, travelers should check the hotel reservation conditions and travel restrictions in the destination country before booking a hotel. Otherwise, the passenger is responsible for the consequences.
The reserved hotel belongs to the passenger whose details are registered on the site and cannot be transferred to another person. If the personal information does not match with the information registered in the system, the passenger will not be accepted.
It is possible that when booking and paying for the hotel, the capacity of the selected hotel will be filled, if this happens after the payment has been made by the traveler, the amount will be returned to the traveler's account and they can book another hotel again. Therefore, deducting the amount from the account is not for the purpose of receiving the hotel voucher, and in case of canceling the purchase, the amount will be returned to the same account through which the purchase was made.
The time of arrival and departure of passengers from each hotel is different and is based on the rules and conditions of the desired hotel; Therefore, the traveler is obliged to know the exact time of arrival at the hotel before making a reservation, and if he needs to arrive earlier than the scheduled time or leave later than the announced time, he must coordinate with the hotel in advance.
Hotel reservation conditions are different for adults and children. The traveler must pay attention to the age requirements of the hotel reservation for children when shopping for his child. Otherwise, the hotel may refuse the entry of more people than the capacity.
It is not possible to change the reservation date, and to make a change, a new reservation must be made with new conditions and prices.
Room reservation for people who have not reached the legal age and intend to stay in the hotel alone depends on the rules and regulations of the hotel and the country of residence. In case of not paying attention to the age conditions of stay in some hotels that have special rules regarding the age conditions of children, all the responsibilities are on the passenger.
Ozhan agency Kish is not responsible for the hotel reservation of people who have been banned from leaving or who have been prevented from entering the destination country by the local authorities of that country.
The passenger's reception time at the hotel is usually at 14:00. If for any reason the passenger intends to deliver the room after 12 o'clock at night, he must inform about this issue. Otherwise, the hotel may consider the passenger's reservation as a no-show and cancel the reservation.
Hotel reservation only includes room reservation for the number of nights and people and does not include things like airport transportation, parking, city transportation, etc. Also, safe deposit box, mini bar, use of swimming pool and sauna, childcare, etc. are the responsibility of the passenger in most hotels and include an additional fee.
If the passenger causes any damage during his stay in the hotel, the responsibility for it will be on the passenger and all damages will be received from the passenger. Some hotels charge a deposit from the guest to deduct from the deposit in case of any damage.
Note that some hotels require an international credit card to pay the security deposit, city tax and other hotel fees. Therefore, before paying for the hotel reservation, the traveler must read all its rules and regulations.
Hotels whose cancellation rules state non-refundable conditions cannot be changed or refunded in any way after the reservation, and in case of cancellation, the reservation amount will be fully refunded.
After the payment is made by the traveler and confirmed, the hotel reservation is confirmed and the voucher is emailed to the traveler. When going to the hotel reception, it is mandatory to present the hotel watcher along with valid identification documents.
If the hotel refuses to accept the guest despite having a valid watcher for reasons other than the ones mentioned, the passenger should contact the support of Ozhan agency Kish to solve the problem as soon as possible. In case the desired hotel does not accept the passenger, Ozhan agency Kish offers a hotel with the same star as the previous hotel and replaces it. If the passenger does not wish to change the hotel, the fee received for that reservation will be returned to the passenger.
Due to the spread of Corona virus, some hotels ask travelers for a travel insurance policy with Corona virus coverage upon arrival, so read the hotel rules in full before making a reservation.
It is mandatory for the traveler to comply with the regulations of the destination country and ethics during the trip. The consequences of any violation on the part of the passenger and the carrying of medicine or items whose use is illegal in the destination country will be borne by the passenger.
Triple rooms are different according to the conditions of each hotel. Booking triple rooms may include a room with three standard beds or a double room with an extra bed. The size of the room and the choice of floor of the rooms depends on the capacity and conditions of the hotel at the time of accepting the passengers.
In some countries, an amount is charged as tourist tax, city tax, etc. for each night of stay; Therefore, the payment of this amount will be the responsibility of the passenger.
All the information included in the site, such as the details of the rooms, restaurant, hotel map, airport transfer, internet, sauna and swimming pool, duties and taxes, service fee, breakfast and meals, hotel facilities, etc., are prepared by the hotel and its suppliers. Therefore, the responsibility for the correctness of the information rests with the hotel or the broker.
The information contained in the Ozhan agency Kish website regarding hotel information has been prepared by the same hotel or its suppliers and presented to Ozhan agency Kish, this information includes and is not limited to the location, facilities and services of the rooms, maps and pictures of the hotels. Prices have been updated. Ozhan agency Kish will do its best to provide the correct information, but will not be responsible for the accuracy of the information provided by the hotels or suppliers. For more information, the passenger can contact the support number.
Information about hotels is produced by the hotel. This information includes star, price, room availability, cancellation rules, room capacity, and the hotel is responsible for its correctness.
In the event of system problems and disruptions, security reasons, simultaneous booking with other people and rate mistakes, all finalized reservations will be canceled and the reservation amount will be returned to the passenger. And Ozhan agency Kish will not have any responsibility in this regard, as well as providing an alternative hotel.
The fee for canceling a hotel watcher is free for the first time, and from the second watcher, the amount is 1,500,000 Rials, and the cancellation penalty is added.
